Colin P. Highland · PT, DPT · Transmissions
13 transmissions
Workforce Strategy · Home Health · Hospice
Why home-health and hospice can never staff just right — and what that costs the people doing the work.
Workforce Strategy · Member Retention
On what clinician retention might be telling the Medicare Advantage industry — and why nobody seems to be listening.
The Workforce Issue
Every small and mid-size business in America is sitting on a tank of unspent capability. The next era of workforce management isn't about replacing people with AI — it's about teaching humans and AI how to work as teammates.
Voice AI · Workforce Engagement
Organizations got lean, then leaner. The stay interview disappeared. The exit interview became a checkbox. Now the very automation wave that erased those conversations has quietly handed us the most natural tool for bringing them back.
Voice AI · Preservation
On the history of character, the ethics of preservation, and why I said yes — eventually — to building something I believe genuinely matters.
Operations · Private Equity
Kinderhook's $1.1 billion Enhabit acquisition is getting a lot of confident analysis. I keep thinking about the morning after.
Creativity · AI Workflows
Eighty-seven percent of creators now use AI. Most are stuck in the same loop. The bottleneck isn't the tool — it's the absence of an operating system around it.
Building · Origin Story
How an AI and a builder designed a system for turning expertise into editorial art — and why the AI needed a name to do it.
Workforce Wave · Voice AI Series
How a new generation of AI is solving the oldest problem in customer service — one address at a time.
Home Health Operations
In home health, the difference between 80% and 95% capacity utilization often isn't a staffing shortage. It's a lag problem.
Workforce Strategy
A resignation isn't a paperwork event. It's a call to action. The organizations keeping their best clinicians have built systems that treat it exactly that way.
Talent Acquisition
Home health agencies don't lose the talent war because good clinicians don't exist. They lose it because their recruiting strategy was designed for candidates who are already looking.
Voice AI · Systems Architecture
Most AI systems collapse in production for a simple reason: they were designed to be controlled, not operated.
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